CUSTOMER SERVICE IS DEFINED BY THE WEAKEST LINK. From your entry level employee on up to the CEO,each person plays an integral role in customer service.Everyone needs to recognize the significance oftheir role in providing superior customer service which impacts long term consumer loyalty and ultimately company profits. Centric Strategies is about focusing the mindset of your employees on both the internal and external sides of customer service. This strategy keeps the customer Centric in every decision made. The consumers perception of your customer service is defined by the weakest link in your companys chain. We will identify that weak link, strengthen it and integrate it back into a strong chain of customer service that will set your company apart.